Frequently asked questions

What are the gate hours?

Gate access is 7:00 AM to 11:00 PM, every day.

How does renting work?

Pick your unit on the Rent Storage page, sign your lease online in minutes, and you will receive your access code so you can move in.

What fees are there?

There is no administration fee and no cancellation fee. A late fee of $25 applies if rent is unpaid 5 calendar days after its due date, and a failed payment fee is $25. Rent plus GST is payable monthly in advance.

Is insurance included?

No. The facility does not provide or sell insurance or a protection plan, and goods are stored at the occupant's own risk. Check whether your home or tenant policy covers belongings stored off site.

Are the units heated or climate controlled?

No. Units are not heated, cooled or humidity controlled. Use pallets or shelving, sealed containers, and breathable covers for anything sensitive.

How do I pay my rent?

Online, any time, through the tenant login using the Make a Payment/Login button.

What if the size I want is full?

Join the waiting list for that size from the Rent Storage page. Joining is free and we will contact you when a unit opens up.