Access and security

Access hours are 7:00 a.m. to 11:00 p.m. daily. The Operator may temporarily restrict access for emergencies, safety, maintenance, severe weather, utility failures or legal and reasonable operational needs.
Access codes, keys, fobs and other credentials are personal. Do not share them except with an authorized user, allow tailgating or defeat any gate, camera, alarm, door or security control.
The Occupant is responsible for authorized users, guests and minors and must keep the Unit properly locked. Security features are deterrents and do not guarantee against loss.

Permitted use

The Unit is for passive storage only. No living, sleeping, office use, customer visits, sales, workshop, manufacturing, repairs, food preparation or business operations are permitted.
Do not alter the Unit or building, connect utilities, drill, paint, attach shelving or use powered equipment without prior written approval.
No smoking, vaping, open flame, heaters, cooking devices or powered appliances are allowed in a Unit without prior written approval.

Prohibited Goods

Do not store illegal or stolen property; controlled substances; explosives or fireworks; fuel, propane or compressed gas; hazardous, flammable, toxic, corrosive, infectious or radioactive material; asbestos; or waste.
Do not store wet, leaking, perishable, odorous or pest-attracting Goods, or anything likely to injure a person, damage property, interfere with other customers or increase insurance or operating costs.
Do not store firearms or ammunition; cash, securities or negotiable instruments; jewellery; irreplaceable records or originals; or unusually valuable art, antiques or collectibles.
Vehicles, boats, fuel-powered equipment, e-bikes, e-scooters and large lithium batteries may be stored only with prior written approval and compliance with the Operator’s stated conditions.

Vancouver Island conditions

Unless expressly stated in the Rental Agreement, Units are not heated, cooled, humidity-controlled or waterproof. Temperature changes, coastal humidity, condensation, water, mould, mildew, corrosion and pests may affect Goods.
Use pallets or shelving, leave airflow around Goods, use suitable sealed containers and breathable covers, and inspect the Unit and Goods regularly. Promptly report leaks, pests, damage or unsafe conditions.

Traffic, cleanliness and compliance

Follow posted speed, parking and loading directions. Keep aisles, doors, fire routes and neighbouring Units clear. Nothing may be stored outside the Unit.
Leave the Unit broom-clean and remove all waste at move-out. The Occupant is responsible for actual reasonable cleaning, removal, repair and contamination-response costs caused by the Occupant, authorized users or Goods.
The Operator may enter the Unit and may suspend access, terminate the Agreement or pursue other remedies only as allowed by the Rental Agreement and applicable law.

FEE SCHEDULE

Only the charges below, the rent and tax stated in the Rental Agreement, and other amounts lawfully recoverable under the Rental Agreement may be charged.

Charge	Amount or basis
Monthly rent and GST	As stated in the Rental Agreement; payable monthly in advance.
Administration fee	$0
Late fee	$25 once per billing cycle if an amount remains unpaid 5 calendar days after its due date.
Failed payment	$25 for each rejected or returned payment, unless caused by the Operator or payment provider.
Replacement item	Actual reasonable cost to replace an Operator-owned lock, key, fob or access credential.
Cleaning, waste or damage	Actual reasonable cost of cleaning, waste removal, contamination response or repair caused by the Occupant, authorized users or stored Goods.
Lien or enforcement	Actual lawful cost of a bailiff, lien/PPSA registration, towing, transport, sale or disposition.
Cancellation fee	$0

No other fee will be charged unless it has been disclosed and may lawfully be charged. If the Operator changes a recurring price or fee or otherwise increases the Occupant’s obligation, it will provide the notice, explanation and cancellation rights required by British Columbia law.

PRIVACY NOTICE

Effective August 12, 2026 | Version 2026-08-12

Sasquatch Mini-Storage Ltd., doing business as Sasquatch Mini Storage, is responsible for personal information under its control. This notice explains its privacy practices for rentals and facility operations.

Information collected

Identity and contact information; rental, Unit and account details; payment tokens and transaction history; alternate and emergency contact details; and communications with the Operator.
Access and credential logs; common-area video or images; incident and security records; vehicle, ownership, insurance or lien-related information when relevant; and device or system information generated through the website or customer portal.

Purposes

To verify identity; administer the Rental Agreement; process payments; control access; communicate about accounts, safety or emergencies; and provide customer service.
To prevent and investigate fraud, theft, damage, safety concerns and breaches; protect people and property; collect debts and exercise lawful lien rights; meet insurance, accounting and legal requirements; and support a business transaction.
Collection, use and disclosure are limited to reasonable purposes, with consent obtained where required. Optional marketing consent is separate and may be withdrawn subject to law.

Disclosure and service providers

Information may be shared, only as reasonably necessary and permitted by law, with relevant service providers; insurers and professional advisers; collectors, bailiffs, towing providers and lien registries; emergency services, regulators, courts and law enforcement; and parties to a business transaction.

Some service providers may process information outside British Columbia or Canada, where it may be subject to the laws of that location.

Video, safeguards and retention

Cameras may monitor common areas and access points for safety and security. Cameras are not intended to monitor inside a closed Unit except during lawful entry or incident response.
The Operator uses reasonable administrative, technical and physical safeguards. Information is retained only as long as reasonably needed for identified purposes or legal requirements, then securely destroyed or anonymized.

Access, correction and questions

Subject to the Personal Information Protection Act (BC), an individual may request access to or correction of their personal information or make a privacy complaint. The Operator may verify identity and apply lawful exceptions or fees.

Privacy contact. Privacy Officer, Sasquatch Mini Storage, 1640 Northfield Road, Nanaimo, BC V9S 3A9; telephone 250-753-9581; email manager@sasquatchstorage.ca.

INSURANCE INFORMATION

Insurance is not provided by the Operator. The Operator does not sell or arrange insurance or a protection plan and does not insure the Occupant’s Goods. The Operator does not require the Occupant to buy coverage from it.

Goods are stored at the Occupant’s risk, subject to the Rental Agreement and applicable law. Gates, cameras, lighting, locks and other security features are deterrents and do not guarantee against theft, fire, water, weather, mould, pests, vandalism or other loss.

Consider your own coverage

If loss of the Goods would be important to you, speak with your insurance agent before storing them. Ask whether a homeowner, tenant, condominium, commercial or separate storage policy covers property at this location.
Ask about off-premises and storage limits, exclusions, deductibles, replacement-cost versus actual-cash-value coverage, business property, vehicles, water, mould, earthquake, rodent damage and liability arising from use of the Unit.
Keep an inventory, photographs, serial numbers and proof of value in a safe place outside the Unit. Update your insurer if the nature or value of the Goods changes.

If an incident occurs

Report the incident to the Operator promptly, contact police or emergency services when appropriate, take reasonable steps to prevent further loss, and notify your insurer. The Operator cannot promise that any claim will be covered or paid and does not provide insurance advice or make representations about a policy.